Complaint Response Mechanism
We acknowledge that there may be occasions when our performance falls short of the high standards we set for ourselves. In such instances, we welcome your feedback, commit to addressing the issue promptly, and implement corrective measures to prevent recurrence.
Complaint Response Mechanism
AID Pakistan is committed to maintaining the highest standards in all that we do. However, we recognize that there may be occasions when we fall short of these expectations. When this happens, we encourage you to let us know so we can respond promptly, address the issue effectively, and take steps to prevent it from recurring.
How to Submit a Complaint?
We value feedback and view every complaint as an opportunity to learn and improve. We are genuinely grateful to anyone who takes the time to share their concerns with us, and we are committed to responding with respect, transparency, and urgency.
We will always acknowledge your concern and ensure it is handled with care and professionalism.
You may contact us through any of the following methods:
By Phone:
Call us at 0300 307 6151
Our dedicated Supporter Care Advisors are available Monday to Friday, 9:00 AM – 5:00 PM.
If you call outside these hours, please leave a message with your name and contact number, and we will return your call by midday the next working day.
By Email:
Send us an email at: complaint@aidpakistan.org
By Post:
You can write to us at: AID Pakistan – Head Office CSOs Club, 3rd Floor, Plot No. 43, Near Suzuki Mehran Motors Showroom, Main Jamshoro Road, Hyderabad, Sindh, Pakistan
Please include your full name, postal address, and contact telephone number in your message so we can respond promptly and effectively.
We are here to listen, learn, and take action to continuously enhance the quality of our work and service to the community. Thank you for helping us improve.